Policies
Terms & Conditions
Last updated: 16 September 2026
1. Agreement to these terms
These Terms & Conditions govern your use of the Araya World Co.,Ltd. website, customer account, and online ordering service. By creating an account or placing an order, you confirm that you have read, understood, and accepted these terms.
2. Accounts and registration
You are responsible for the accuracy of the name, phone number, delivery address, and Line ID you provide. Keep your password confidential. You are responsible for activity that happens through your account.
3. Orders and confirmation
An order is a request to purchase fabric. Online orders reserve stock when placed and are confirmed once our staff review and complete the order. We may contact you to confirm measurements, availability, delivery details, or payment. We may decline or cancel an order if stock is unavailable, if pricing was displayed incorrectly, or if the order appears fraudulent.
4. Prices, discounts, and payment
Prices are shown per yard in Thai Baht. Wholesale and roll prices apply only when the quantity in the cart reaches the minimum set for that fabric. Storefront discounts apply to online orders only; in-store POS prices are set by our staff at the counter. We may change prices and promotions at any time before an order is confirmed. Payment options are shown at checkout, and in-store purchases may be paid by cash, PromptPay, or card.
5. Fabric measurement and cut lengths
Fabrics are sold by length and cut to order. One yard equals 90 cm, and online orders are placed in steps of 15 cm. Cut fabric may vary slightly from the requested length due to the nature of cutting and measuring. Fabric is cut from the roll, so the exact shade, pattern position, and width may vary between rolls and dye lots.
6. Colour and appearance
We photograph fabrics as accurately as possible, but screens and lighting can change how a colour looks. Natural fibres may have slubs, weave variations, or shade differences that are normal characteristics of the fabric, not defects.
7. Delivery and pickup
Delivery times are estimates and depend on the courier and destination. Risk passes to you when the fabric is delivered or collected. Please check your order on arrival and report any problem promptly.
8. No exchange or return of fabrics
Fabrics are cut to order and cannot be exchanged or returned. This applies to all cut lengths, wholesale orders, roll purchases, sale items, and promotional purchases. We do not accept returns or exchanges because a customer changed their mind, ordered the wrong colour or quantity, or no longer needs the fabric.
The only exception is if the fabric you received is not what you ordered, or is defective when it arrives. In that case, contact us within 24 hours of delivery with your order number and photos of the fabric, the packaging, and the label. We will review the issue and, where the claim is accepted, replace the item or issue a refund at our discretion. Fabric that has been cut, washed, treated, sewn, or damaged after delivery cannot be claimed.
9. Changes and cancellations
You may request a change or cancellation before the fabric is cut, packed, or dispatched. Once fabric is cut to order, the order cannot be cancelled or changed.
10. Promotions and discounts
Discounts, wholesale minimums, and roll pricing are set by our staff and may change or end without notice. Discounts cannot be combined unless we state otherwise, and they apply only to the quantities and channels shown for that fabric.
11. Customer data and privacy
We collect the details you provide, such as your name, email, phone number, delivery address, and Line ID, to create your account, fulfil orders, arrange delivery, and provide customer support. We do not sell your personal data. Please contact us if you want to correct or delete your account details.
12. Intellectual property
The website, photographs, and written content belong to Araya World Co.,Ltd. or are used with permission. Please do not copy or reuse them without our written consent.
13. Limitation of liability
To the extent permitted by law, our responsibility for any order is limited to the amount you paid for that order. We are not responsible for indirect losses such as lost profit, production delays, or costs caused by using the fabric in a particular way.
14. Governing law
These terms are governed by the laws of Thailand. Any dispute will be handled by the courts of Thailand, unless a mandatory consumer protection law gives you another right.
15. Changes to these terms
We may update these terms to reflect changes in our service, prices, or the law. The latest version is always published on this page.
16. Contact us
If you have questions about an order, a return claim, or these terms, contact Araya World Co.,Ltd. through the phone number, email address, or Line ID shown on our website or receipt.